What are the responsibilities and job description for the Client Success Manager (Loqate) position at GBG Plc?
About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About The Team
As the Loqate Americas team continues to evolve, our growing customer base of 1,100 customers and the revenue opportunities within it are core to our success. Made up of key, enterprise, mid-market, and self-serve customers, our Client Success Manager will be responsible for building out processes to uncover growth opportunities and provide the highest level of customer service.
What You Will Do
To find out more
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About The Team
As the Loqate Americas team continues to evolve, our growing customer base of 1,100 customers and the revenue opportunities within it are core to our success. Made up of key, enterprise, mid-market, and self-serve customers, our Client Success Manager will be responsible for building out processes to uncover growth opportunities and provide the highest level of customer service.
What You Will Do
- Own the customer onboarding process to ensure a smooth implementation
- Identify customer Key Performance Indicator metrics and help them work towards achieving those targets
- Develop and maintain a trusted advisor relationship with customers and key stakeholders
- Conduct regularly scheduled account reviews at the established cadence
- Proactively monitor customer usage and manage customer success issues as they arise to help form accurate forecasts and mitigate renewal risk throughout the year
- Responsible for annual account renewals including revenue retention and growth
- Partner with Sales and Marketing to develop strategies and campaigns to generate additional GROW revenue opportunities
- Act as a liaison between customers and the product team to generate feedback on the product roadmap
- Proven track record of success in a sales organization, demoonstrating knowledge in processes, sales strategies and client relationship management
- Strong communication skills and presenting abilities both in-person and virtually
- Ability to multi-task and prioritize based on account tier and urgency
- Self-motivated team player who challenges the status quo
- Organized individual with strong attention to detail and process management skills
To find out more
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
