What are the responsibilities and job description for the CRM Business Analyst position at GBIT (Global Bridge InfoTech Inc)?
Job Title: CRM Business Analyst
Location: Washington D.C. (Onsite)
Duration: 06 Months Contract (Possible Extension)
Note: Looking for a BA with MS Dynamics CRM experience
Job Description:
Responsibilities:
- Provide front-line business process support across the entire sales lifecycle, leveraging best practices and facilitating enhanced business metrics across multiple platforms.
- Apply critical thinking to troubleshoot issues quickly and effectively.
- Drive adoption and business benefits through day-to-day support, training, and engagement with the global user community.
- Apply business acumen to help define and improve business process flow in the CRM and connecting platforms (through the definition of best practices, generating ideas for improvement, and management of special projects).
- Experience as an MS Dynamics CRM consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable.
- Execute ongoing release management to ensure an informed, efficient, and confident user base.
- Own the release communication planning, execution, success definition, measurement, and post-implementation efforts.
- Maintain the customer relationship management tool.
