Demo

Project Manager (Production Support Technical Analyst)

GBTI Solutions Inc
Lanham, MD Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 5/24/2025
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Project Manager (Production Support Technical Analyst)
Location: Lanham, Maryland
Job Description:
The Project Manager (Production Support Technical Analyst) leads production defect triage and monitoring for Web Apps, ensuring system stability and rapid incident resolution. This role analyzes end-to-end tickets, coordinates post-deployment testing, and supports 24/7/365 operational continuity.
Responsibilities:
  • Lead investigation and resolution of production defects, tracking issues to closure.
  • Facilitate daily post-deployment smoke testing and incident management (IM) support.
  • Provide root cause analysis (RCA) and develop user stories to address system issues.
  • Monitor dashboards and auto-tickets, delivering daily resolution status reports to IRS leadership.
  • Coordinate weekend and after-hours support for patching and interfacing project maintenance.
  • Maintain tracking of end-to-end tickets for analytics and reporting.
Qualifications:
  • Bachelor’s degree in IT, Computer Science, or related field.
  • 4 years of experience in production support or technical analysis for web applications.
  • Proficiency in Splunk, AppDynamics, or similar monitoring tools.
  • Experience with IRS Web Apps or federal IT incident management preferred.
Strong problem-solving skills and availability for 24/7 on-call support.

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