What are the responsibilities and job description for the Customer Care Professional position at GC Dance Company?
We are seeking a dynamic and customer-focused individual to join our team as a Customer Care and Sales Specialist. In this role, you will be responsible for delivering exceptional customer service while also driving sales through effective communication and product knowledge. You will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and promoting our products and services.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information about products, services, and promotions.
- Address and resolve customer complaints or concerns with empathy and efficiency.
2. **Sales & Upselling:**
- Identify sales opportunities during customer interactions and recommend appropriate products or services.
- Achieve sales targets by promoting special offers, upselling, and cross-selling.
- Maintain a deep understanding of the company’s product portfolio to effectively sell to customers.
3. **Order Management:**
- Process customer orders accurately and efficiently.
- Monitor order status and communicate any issues or delays to customers.
- Assist customers with returns, exchanges, and refunds according to company policies.
4. **Customer Relationship Management:**
- Build and maintain strong relationships with customers to encourage repeat business.
- Follow up on customer interactions to ensure satisfaction and gather feedback.
- Update customer information in the CRM system, ensuring data accuracy and completeness.
5. **Team Collaboration:**
- Work closely with the sales and marketing teams to align customer care strategies with sales goals.
- Share customer feedback and insights with relevant departments to improve products and services.
- Participate in team meetings, training sessions, and professional development opportunities.
6. **Reporting & Analysis:**
- Track and report on key performance indicators (KPIs) related to customer service and sales.
- Analyze customer feedback to identify trends and areas for improvement.
- Prepare regular reports on customer interactions, sales performance, and service issues.