Account Representative - 1st Party Home Based

Overview

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.

Responsibilities

• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services
• Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
• Documents all collection activity in the client/GC system in a concise and accurate manner
• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
• Maintains good public relations
• Cope with high-stress environment caused by speaking with emotional callers
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management from time to time

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary; prefer 6 months of related experience

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Skills & Abilities:

• Interpret a constant flow of information
• Listen effectively
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers
• Respond to customer inquiries and statements effectively
• Some projects require Bilingual (Spanish/English) skills
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Communicate clearly and effectively, both orally and in writing

• Have an Internet speed of at least 10 mbps download and 5 mbps uploads
• Must provide a copy of the speed test of your internet from www.speedtest.net
• Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
• Must have a workspace which is free from outside noise and distractions
• Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of background checks

GC Services is an equal opportunity employer: M/F/Disabled/Vet