What are the responsibilities and job description for the Fraud Specialist/Fraud Operations Specialist I position at GCB Services LLC?
Job Description
Job Description
Description :
This role will be hybrid, 3 days office / 2 days remote after training is complete.
Hours of operation Mon-Fri 8 : 00 AM to 7 : 00 PM CST and Saturday 8 : 00 AM to 5 : 00 PM CST.
Must be able to work a flexible schedule including nights, weekends, and holidays.
- At least 1 year of relevant experience is required.
- Conduct in depth analysis and / or investigations to identify and manage fraudulent activities.
- This includes customer authentication, fraud investigations, and / or compliance with fraud policies in all business channels.
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud policies that could adversely impact the client.
- Evaluate fraud trends related to fraudulent orders and identity theft.
- Perform research and draw conclusions.
- Researches and / or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
- Investigate and respond to fraud escalations.
- Establishes and improves fraud-related processes.
- Identifies issues and recommends solutions for team projects.
Position Summary :
Position Requirements :
