Network Surveillance Engineer I

Job Description

Job Description

Job Description :

Network Surveillance Engineer, RAN, Wireless NOC At CLIENT, we deliver value without compromise, continually redefining what's possible from a mobile carrier for more than nine million customers. Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we're building a multi-brand wireless telco alongside CLIENT and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all. Together, we'll draw on our legacies of disruption to change the way the world communicates.

Position Summary

The Network Surveillance Engineer, RAN, Wireless NOC will be supporting CLIENT Wireless' 24 / 7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor the RAN Network, creating & provide initial troubleshooting of 5G cell site incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team, and will determine root-causes for failure and develop corrective actions.

Responsibilities

• Own responsibility for end-to-end monitoring of the RAN EMS's & observability tools
• Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups, initial troubleshooting & necessary support
• Support site monitoring / health checks following maintenance activities (CR's)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing / deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advance Ops, and Engineering & Vendor teams when critical / time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI's & SLA.
• Work in close collaboration across multiple functions within Client : RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, and Network Engineering & Market teams.
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >

99.50%.

Skills, Experience and Requirements