What are the responsibilities and job description for the Account Manager position at GCI?
Job Description
GCI's Account Manager will develop and maintain long-term relationships with key decision makers within strategic accounts. Understand business applications and the needs of customers. Employ technology applications and services to achieve revenue, margin growth, and customer retention in an assigned territory of prospective and / or current customers within a market and / or product grouping. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :
Focus Areas (see addendum for additional details) : To be used at beginning for posting process
- GCI Commercial - Sales Force
Outside field sales calls and account reviews with current and prospective customers. Negotiate and maintain contracts for services within a geographic territory. Identify appropriate products and services to meet customer needs, developing customer proposals, closing, and ensuring sales are properly executed. Preparation of prospective customers to include developing and implementing a personal sales plan to meet or exceed department goals. Business development / relationship with key customers. Develop an intimate familiarity with customer's core business and their market growth opportunities. Maintain detailed knowledge of industry trends and issues of importance to assigned customers and industry segments. Continually develop and maintain relevant product knowledge. Operation activities, trouble shooting, and attend department meetings. Report results of sales and retention efforts to management. COMPETENCIES :
Goal oriented, persuasive, motivated self-starter, professional in habits and appearance, capable of successfully performing job duties with minimal supervision.
Ability to interact on a strategic level with peers, senior management, interdisciplinary teams, current, new and / or upset customers, vendors, and employees.
Strong verbal, written communication, and excellent active listening skills.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Demonstrated ability to meet or exceed established targets, measurable performance goals, and sales quotas on a consistent basis.
Additional Competencies :
Account Manager
Minimum Qualifications :
Required :
Preferred :
Additional Requirements :
Minimum of three (3) years' experience in B2B related industry consistently meeting or exceeding goals.
DRIVING REQUIREMENTS :
PHYSICAL REQUIREMENTS and WORKING CONDITIONS :
The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion : At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER : The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
About Us
Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.
EEO : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
