What are the responsibilities and job description for the Guest Services Expeditor- (Dillingham, AK) position at GCI?
GCI's Guest Services Expeditor will perform guest services, expeditor duties, and routine housekeeping at the company’s Dillingham hangar. Using a company provided vehicle, conduct various errands around Dillingham including mail pick-up, obtaining supplies from local businesses, and grocery pick-up from air cargo services.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Guest Services:
- Act as an ambassador of GCI by delivering a superior arrival and departure experience for all guests.
- Greet guests arriving on private planes, charters, or commercial aircraft with a friendly and professional demeanor.
- Escort passengers to and from the aircraft and the GCI hangar in compliance with FAA regulations, directing them to appropriate areas or staff.
- Assist with transfer of luggage and supplies between aircraft arriving on flights from Anchorage and the Agulowak Retreat. Communicate with Agulowak Retreat personnel to coordinate flight schedules, passenger manifests, and procurement of supplies.
Expeditor Duties:
- Ensure the Agulowak Retreat has the supplies and inventory it needs to function according to schedule.
- Identify and prioritize tasks based on urgency and importance.
- Routinely pick up mail and packages from the post office ensuring they remain fully secure until delivery to the aircraft.
- Pick up needed supplies from various Dillingham businesses as requested and ensure timely delivery to the appropriate flight.
- Pick up grocery delivery one to two times per week from air cargo services and ensure timely delivery to the appropriate flight.
- Ensure all perishable items follow food safety guidelines and maintain a safe temperature, utilizing onsite refrigeration to appropriately store items as needed until the next flight. Keep Agulowak Retreat staff informed about order status, priorities, and any issues that arise.
Housekeeping Tasks:
- Assist with keeping the Dillingham hangar and guest common areas clean and organized.
- Perform routine cleaning of bathrooms, sweeping, mopping, straightening, and periodic window cleaning.
- Restock supplies in the guest common areas, including snacks and beverage items.
- Transfer refuse from aircraft to onsite dumpster.
- Keep GCI vehicles fueled and clean for the use of GCI hosts and guests.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
- Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Organized and detail-oriented with the ability to timely and accurately prioritize and manage multiple tasks.
- Ability to identify and resolve issues quickly and effectively.
- Ability to comply with all applicable food safety regulations.
- Ability to comply with all applicable FAA regulations.
- Ability to comply with all safety protocols and wear appropriate personal protective equipment (PPE) when required.
COMPETENCIES:
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Minimum Qualifications:
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Minimum of one (1) year of experience in customer service, supply chain, delivery, or related field. *
- Obtain and maintain the appropriate Dillingham Airport security badge within 30 days of hire date.
- Completion of company provided First Aid/CPR/AED certification course within 30 days of hire date.
Preferred:
- Telecommunications experience. Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
- This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
- Work includes working inside and outside in typical Alaska weather conditions.
- Ability to tolerate temperature and weather extremes found in the Alaskan environment (dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes, etc).
- Ability to safely work in an aircraft hangar environment (noise, fumes, odors, flammable materials, etc).
- Ability to safely move, transport, position, and maneuver supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
- Auditory acuity necessary to distinguish between aircraft/equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
