What are the responsibilities and job description for the Supply Chain Specialist III position at GCI?
GCI's Supply Chain Specialist III will provide key support for multiple functions in Supply Chain, including procurement, inventory control, provisioning, logistics, requisitions, and distribution. Maintain supply chain channels to reduce time and maintain optimal inventory levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provisioning & Technical
- Create, modify, and add services to accounts based on customer specification and internal direction.
- Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more. Ensures that account or order status is accurately recorded in order systems.
- Maintain asset management databases and control procedures.
- Perform quality control inspections, status classifications and repair of returned inventory.
- Maintain set top boxes, modems, wireless devices and Embedded Multimedia Adapters (EMTAs).
- Assist in device troubleshooting.
- Perform system health checks, burn in, testing, and configuration of all assets. Monitor, research and correct integration issues between NC and Oracle systems.
Logistics, Distribution, Requisitions and Asset Management
- Maintain, process, and mail company inventory to new and existing customers.
- Coordinate logistics to ensure satisfactory and timely asset replenishment.
- Provide management and departments with asset and inventory management statistics.
- Process returns and exchanges for warranty repair.
- Facilitate statewide asset & inventory management programs.
- Perform inventory counts and reconciliations.
- Provide financial analysis of inventory, revenues, expenses, and costs of goods sold.
- Develop and coordinate business cases.
- Develop and maintain rolling forecasts for device ordering needs and capital asset management.
- Complete administrative functions to ensure accurate and timely daily, quarterly, and as-needed reports and forms.
- Provide management and departments with analytics and documentation regarding asset & inventory management.
- Query system reports, making necessary changes to maintain the integrity of the system(s).
- Assist in courier duties.
- Assist warehouse with shipping and logistics to ensure optimal cost savings.
COMPETENCIES:
- ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- Ability to work in a potentially stressful environment where timeframes are significantly shortened.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Demonstrated ability to work and communicate well with others in a team environment.
- Strong verbal, written, and telephone communication skills.
- Ability to explain technical information to a broad customer base.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
- RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
- Demonstrated basic understanding and working knowledge of provisioning and support functions.
- Familiarity with telecommunications or other technical products.
- Ability to multi-task with a high degree of accuracy and a strong degree of problem-solving skills.
- Ability to exercise sound decision and critical thinking skills.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Supply Chain Specialist III
Additional Job Requirements:
At a higher level within the supply chain and provisioning field required to have a comprehensive understanding of telecommunications processes to proactively detect system issues, isolating between internal workflows, provisioning systems, and network performance, take corrective actions or notify and escalate to the appropriate departments to resolution. Works with minimal supervision and completes tasks on time with some latitude of judgement. Mentor and support peers. Provide a higher-level technical support to resolve wire line and wireless carrier activation/setup, configuration and usability questions for internal and external customers. Perform higher level technical support, testing and provisioning to support service delivery. Troubleshoot hardware and service problems and facilitate support calls as necessary to include but not limited to assisting team members, technicians in delivering and resolving customer installation and provisioning problems.
Minimum Qualifications:
Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Minimum of three (3) years work experience in any combination of the following: supply chain, logistics, warehouse, procurement, finance, leadership/supervisory/professional level role, customer service, or other relevant experience. *
Preferred:
- Associate degree in Logistics, Supply Chain, Business, Computer Science, or related field.
- Two (2) or more years of experience in the telecommunications industry or performing provisioning, asset management, or supply chain highly desired.
- Prior experience in a technical customer service environment. Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
- This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
All assignments:
- Work requires daily routine computer usage.
- Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
Additional requirements if assigned work from home:
- Work is primarily sedentary, requiring daily routine computer usage.
- Virtual workers must comply with remote work policies and agreements.
Additional requirements if assigned work from GCI Warehouse:
- Most activities are conducted inside under pleasant climatic conditions in a warehouse environment.
- Ability to safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 50-pounds.
- Occasional travel to other company facilities may be required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
