What are the responsibilities and job description for the Technical Program Manager Connected Living position at GCS?
Job Details
Job Title: Technical Program Manager Connected Living
Job Description
Team supports a digital dashboard that allows customers to manage their home WiFi network and connected home. We are seeking a Technical Program Manager (TPM) to lead and manage workstreams focused on delivering features for this platform. The ideal candidate will be responsible for managing cross-functional teams and ensuring seamless coordination between stakeholders.
Key Responsibilities:
- Oversee and manage multiple workstreams for the development and delivery of features.
- Lead cross-functional teams, ensuring collaboration across engineering, product management, and other business units.
- Utilize project management tools such as Jira, Confluence, and Smartsheets to track progress and document processes.
- Develop and execute project plans, managing risks, dependencies, and obstacles.
- Drive software development efforts through the full Software Development Life Cycle (SDLC), ensuring high-quality product delivery.
- Facilitate communication between technical and non-technical stakeholders, ensuring alignment on project goals and timelines.
- Actively identify potential blockers and proactively implement solutions to maintain project momentum.
Required Qualifications & Experience:
- Minimum 5 years of experience in program/project management, preferably in a technical setting.
- Strong SDLC knowledge and experience in software development projects.
- Technical background with the ability to create project plans, manage challenges, and drive solutions.
- Mobile application experience is required.
- Strong leadership, communication, and organizational skills with the ability to influence cross-functional teams.
- Ability to learn and adapt quickly, demonstrating maturity and a proactive approach to problem-solving.
- Experience using Jira, Confluence, and Smartsheets to manage project workflows and documentation.
Nice-to-Have Skills:
- Experience working in telecommunications or with mobile applications for companies such as AT&T, T-Mobile, Spectrum, etc., is a plus.
- Previous experience managing mobile application development within telecom or smart home platforms.
- Familiarity with networking and WiFi technologies (not a primary requirement but beneficial).
- Strong analytical skills and experience working with data-driven decision-making.
More About Features:
Provides users with control and visibility over their home WiFi network, offering features such as:
- Device management: View, name, and organize connected devices.
- Parental controls and scheduling: Pause internet access for specific devices or users.
- Security and alerts: Receive notifications when new devices join the network.
- Troubleshooting and optimization: Self-service tools to resolve connectivity issues.
- WiFi extension: Expand coverage using WiFi Boost Pods.
- Home security integration: Live video streaming and two-way audio with cameras and video doorbells.
This is an exciting opportunity to work on a cutting-edge platform that enhances the connected living experience for millions of users. If you are a proactive, technically savvy program manager with experience in mobile applications and software development, we encourage you to apply!
