What are the responsibilities and job description for the Customer Support Agent - WFH / REMOTE position at GD Process Design?
We are seeking a dedicated and enthusiastic Customer Support Agent to join our dynamic team. In this role, you will be the first point of contact for customers and will be responsible for delivering exceptional service and support. You will engage with customers through various communication channels, addressing their inquiries, resolving issues, and providing product knowledge to ensure customer satisfaction. The ideal candidate will have a passion for helping others and a strong commitment to enhancing the customer experience. As a Customer Support Agent, you will become familiar with our products and services to assist customers effectively. You will also collaborate with different departments to provide feedback about customer concerns and suggest improvements in our offerings. This is an opportunity to develop your skills in a fast-paced environment while contributing to a team that values customer loyalty and satisfaction. If you possess excellent communication skills, the ability to empathize with customers, and a proactive approach to problem-solving, we encourage you to apply for this exciting role and become a key player in our customer support team, where your insights can directly impact our customer service strategy and overall business growth.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and issues effectively and efficiently.
Document customer interactions and feedback in the CRM system.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Identify and report trends in customer feedback to help improve products and services.
Collaborate with team members and other departments to enhance service delivery.
Requirements:
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or support roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to think on your feet.
Familiarity with CRM systems and practices.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends.
PAYRATE: $20.81 - $32.79 Hourly
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and issues effectively and efficiently.
Document customer interactions and feedback in the CRM system.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Identify and report trends in customer feedback to help improve products and services.
Collaborate with team members and other departments to enhance service delivery.
Requirements:
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or support roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to think on your feet.
Familiarity with CRM systems and practices.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends.
PAYRATE: $20.81 - $32.79 Hourly
Salary : $21 - $33
