What are the responsibilities and job description for the Member Service Agent ( Remote / WFH ) position at GD Process Design?
Join our dynamic team as a Member Service Agent, where you will play a crucial role in delivering exceptional service to our valued members. In this position, you will be the first point of contact for our members, providing them with assistance and guidance on a variety of inquiries related to their accounts and services. Your primary focus will be to ensure that our members have a positive experience while using our services, addressing their concerns, and resolving any issues they may encounter. As a Member Service Agent, you will have the opportunity to engage with diverse members, understanding their needs and preferences, and providing tailored solutions. Your ability to communicate effectively and empathize with our members will be paramount to ensure their satisfaction and loyalty. We value a proactive approach in solving problems and expect our Member Service Agents to be well-versed in our offerings, helping to educate members about the full range of services available to them. With a supportive work environment and ongoing training, you will have the tools necessary to excel in your role and contribute to the overall success of our organization. If you are passionate about providing excellent customer service and eager to make a difference, we invite you to apply and join our team.
Responsibilities:
Respond to member inquiries via phone, email, and chat in a professional and timely manner.
Assist members with account-related issues, including balances, transactions, and services offered.
Educate members about our products, services, and policies to enhance their overall experience.
Resolve member complaints and issues efficiently to ensure customer satisfaction.
Process transactions, including payments and account adjustments, accurately and promptly.
Maintain detailed records of member interactions and transactions in our database.
Collaborate with team members and other departments to address member needs and improve service delivery.
Requirements:
High school diploma or equivalent; additional education in customer service or related field is a plus.
Previous experience in customer service or a call center environment preferred.
Excellent verbal and written communication skills, with a focus on customer interaction.
Strong problem-solving abilities and the capacity to manage challenging situations with professionalism.
Familiarity with CRM systems and Microsoft Office Suite is advantageous.
Ability to work independently and as part of a team in a fast-paced environment.
Availability to work flexible hours, including evenings and weekends as necessary.
PAYRATE: $21.22 - $35.85 Hourly
Responsibilities:
Respond to member inquiries via phone, email, and chat in a professional and timely manner.
Assist members with account-related issues, including balances, transactions, and services offered.
Educate members about our products, services, and policies to enhance their overall experience.
Resolve member complaints and issues efficiently to ensure customer satisfaction.
Process transactions, including payments and account adjustments, accurately and promptly.
Maintain detailed records of member interactions and transactions in our database.
Collaborate with team members and other departments to address member needs and improve service delivery.
Requirements:
High school diploma or equivalent; additional education in customer service or related field is a plus.
Previous experience in customer service or a call center environment preferred.
Excellent verbal and written communication skills, with a focus on customer interaction.
Strong problem-solving abilities and the capacity to manage challenging situations with professionalism.
Familiarity with CRM systems and Microsoft Office Suite is advantageous.
Ability to work independently and as part of a team in a fast-paced environment.
Availability to work flexible hours, including evenings and weekends as necessary.
PAYRATE: $21.22 - $35.85 Hourly
Salary : $21 - $36
