Sales Manager

GDC Home is seeking a motivated, optimistic professional with a passion for customer service to oversee daily operations at our boutique Freshfields Village store! This role requires excellent interpersonal communication skills and the ability to stay organized and manage time effectively in a fun, fast paced creative environment. Managers must have the ability to oversee the big picture, while making certain that each small detail is addressed to meet the needs of the business on daily, weekly and monthly tasks. Confidence and strength in problem solving are key assets to handling our amazing clients with the care and attention they deserve. We know you will LOVE working with our extremely talented and hardworking team to help drive successful experiences and profitability of our beautiful store!

SKILLS NEEDED FOR THIS ROLE

· Excellent interpersonal communication skills

· Customer service oriented to manage client relationships

· Confidence to lead and direct a team of associates

· Compassion to handle your team and clients with care and build trust

· Common sense approach to issue mitigation

· Understanding of basic business math

· Ability to analyze and interpret sales data from POS system

· Willingness to learn and tackle new challenges

· Open mind, as each new day in retail is full of surprises!

MAIN RESPONSIBILITIES OF THIS ROLE

· Promote collaboration and teamwork between staff members to maximize productivity

· Create monthly schedule to ensure the sales floor and merchandising needs are met to meet sales volume

· Set monthly sales targets and motivate team as needed to meet and exceed goals

· Run daily sales reports and ensure open orders are resolved in a timely manner

· Collaborate with warehouse team to create weekly restock lists

· Address customer issues in a timely and professional manner with tact and grace

· Coordinate service with outside vendors (i.e.: plumber, cleaning crew, exterminator)

· Help to recruit and train new team members

· Prepare store for promotions

· Partner with buying team to communicate product wish lists and needs

· Schedule employee training sessions with product vendors

· Lead team meetings to share pertinent information and encourage positive communication

REQUIREMENTS FOR THIS POSITION

· Bachelor’s degree preferred

· Retail experience required with a preference for home products and interior design knowledge

· At least 10 years of professional experience required

· 5 years of experience leading a retail team to exceed goals

· Ability to work a flexible schedule including Saturdays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person