What are the responsibilities and job description for the Customer Success Manager position at GDI Infotech?
Job Title: Client Success Representative
Job Description:
We are seeking a highly motivated and organized Client Success Representative to join our team. In this role, you will work directly with clients to ensure their needs are met and provide essential administrative support across various processes. The ideal candidate will have strong attention to detail, excellent communication skills, and experience working with vendors and managing client product information.
Key Responsibilities:
- Quote Generation: Prepare and provide accurate quotes to clients based on their needs and requirements.
- Vendor Relationships: Manage and maintain relationships with key vendors such as Ingram, Fortinet, and Datto to ensure smooth operations and delivery of services.
- Deal Registrations: Oversee deal registration processes, ensuring accurate and timely submissions.
- Warranty Renewals: Assist clients in managing warranty renewals to maintain service continuity.
- Client Microsoft Licenses Management: Oversee and track client Microsoft license usage, ensuring compliance and managing renewals as necessary.
- Administrative Assistance: Provide general administrative support, including coordinating with clients and internal teams to ensure smooth workflows.
- Product Tracking: Track product shipments and delivery for clients, ensuring timely receipt and resolution of any issues.
- Order Entry: Accurately input and track orders to ensure proper processing and delivery to clients.
Qualifications:
- Proven experience in a customer success or administrative support role, preferably within the technology industry.
- Familiarity with vendors such as Ingram, Fortinet, and Datto is highly desirable.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.).
- Ability to work independently and as part of a team.
We Offer:
- Competitive salary and benefits package.
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
If you are passionate about providing outstanding client support and thrive in a fast-paced, team-oriented environment, we encourage you to apply!
