What are the responsibilities and job description for the Service Desk Analyst/ IT Technical Support (Urgent Hiring) position at GDKN?
Job Description
Job Description
This is a direct hire position for a new client in Jacksonville, FL
Onsite position
They must have experience with O365
Only need candidates with 1-4 years of experience. No more.
Job Title : Service Desk Analyst
Company Description :
Exchange Technology Services is a well-established and fast-growing TSP (Total Solution Provider). We offer Managed Helpdesk & Infrastructure, 24 / 7 Network Operation Center services, Professional and Consulting Services, Analytics & Business Intelligence, Application Development, Structured Cabling, Physical Access controls and Camera Security Systems, and Telephony & Collaboration services. Our Cybersecurity services include Threat Profiling / Protection, Content Filtering, Device / Account Access Monitoring and Protection, Penetration Tests, Vulnerability Assessments, User Awareness Training, and Governance and Risk Audits. We specialize in delivering affordable enterprise technology solutions to companies of all sizes, across any industry.
Role Description :
This is a full-time on-site role for a Service Desk Analyst located in Jacksonville, FL. The Service Desk Analyst will be responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. The Analyst will be responsible for managing incidents and service requests, maintaining documentation, and communicating with clients regularly.
The Service Desk Analyst will offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies.
Participating in IT services as assigned (EG : Backups / Restoration, Threat Prevention – as a service)
Although the role is predominantly scheduled within standard / common office hours, the availability of the successful candidate for after-hours rotational “on-call” support, and varying shift schedules is required. Occasional travel to remote sites may be required to provide client support.
As a Service Desk Analyst with ETS we offer a competitive salary structure, monthly performance incentives, and a complete benefits package.
Qualifications :
- Technical Support and Troubleshooting skills
- Analytical skills with the ability to solve complex issues
- Excellent Customer Support and Customer Service skills
- Excellent written and verbal communication skills
- Ability to work well in a team
- Bachelor's degree or College diploma in Information Technology, Computer Science, or related field preferred
- Experience with MS Office application, Office 365, SharePoint / One Drive, Microsoft Azure, and Microsoft Exchange required
- Experience with building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required.
- A theoretical or working knowledge of virtualization and remote application delivery services preferred
- Experience with Active Directory, Domain Services, and Windows operating systems (consumer / server) required
- Experience in a customer service or helpdesk environment is preferred
Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core / critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core / critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
