What are the responsibilities and job description for the Logistics Order Support Coordinator (Remote, Must Reside in Louisville, KY Area) position at GE Appliances?
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Logistics Order Support Coordinator will be responsible for communicating with customers to schedule daily shipments out of a specified warehouse or for a specific customer account utilizing the ERP system, Oracle Transportation Management (OTM). This person will also be responsible for primary communication from the Logistics distribution groups with Sales, Transportation, our carriers, Local Delivery and Customers to ensure orders are scheduled to meet customer delivery requirements while balancing cost and service.This is a remote position; however, candidates must reside in the Louisville, KY area.
Position
Logistics Order Support Coordinator (Remote, Must Reside in Louisville, KY Area)
Location
USA, Louisville, KY
How You'll Create Possibilities
Responsibilities:
- Partner with Transportation Planner and own primary communication with customers to assign and confirm daily delivery appointments. Utilize ERP Web Based system (OTM) to document customer delivery appointments.
- Develop and maintain daily shipping calendar for Velocity customers and special accounts. Plan, assign carriers and send shipments to the ADC to ensure utilization of all available inbound appointments is maximized and negotiate with customer and TM to increase/decrease inbound appointments weekly as needed to match volume.
- Own Meet Truck planning process within Logistics for the “POD” to partner with Local Delivery agents to confirm delivery appointment requests by SDSs, collaborate with Logistics Coordinators.
- Daily verify no missed Meet Truck shipments. Escalate unscheduled orders to be cancelled or planned to ensure efficient use of inventory and maintain high shipped in window delivery performance.
- Manage the communication for the POD from other business teams to convert orders back to working and respond to other inquiries
What You'll Bring to Our Team
Position Requirement:
- Proficient in MS Excel and Web Based applications
- Strong communication skills, both oral and written
- High focus on customer service
- Clear thinker in a fast-paced environment
- Proven experience in teams
- Capable of multi-tasking and providing strong attention to detail
Minimum Qualifications:
- Associate or bachelor’s degree or minimum of two (2) years relevant work experience
Preferred Qualifications:
- Previous experience in order service, sales, transportation, or logistics
- Previous experience in working from Standard Operating Procedures (SOP’s)
- Views changes in our internal and external processes as an opportunity to grow and improve
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
