What are the responsibilities and job description for the Monogram Installation Specialist – Center of Excellence position at GE Appliances?
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Monogram Installation Specialist – Center of Excellence is responsible for managing and delivering world-class training for trade partners on the installation of Monogram’s luxury appliances. This role oversees a dedicated training center, ensuring a hands-on learning environment that meets Monogram’s high installation standards. The Specialist will conduct in-depth training sessions, provide real-time feedback, certify installers, and manage recertification to ensure ongoing compliance with Monogram’s evolving product standards. Additionally, this role will provide expert-level support for installation inquiries via phone, email, and a ticketing system.
Position
Monogram Installation Specialist – Center of Excellence
Location
USA, Stamford, CT
How You'll Create Possibilities
Key Responsibilities:
1. Lead Installation Training at the Monogram Installation Center of Excellence (50%)
- Organize and conduct both classroom and hands-on training sessions for third-party installers and key customer installation teams.
- Maintain detailed records of training participation, certification status, and recertification requirements.
- Continuously evaluate and refine training programs to improve effectiveness and alignment with Monogram’s product innovations.
2. Provide Expert Installation Support (30%)
- Serve as the subject matter expert for installation inquiries via phone, email, and the support ticket system, assisting dealers, consumers, designers, and service technicians.
- Utilize all available resources to provide timely and accurate resolutions to installation-related questions.
- Act as the installation expert for the Monogram field sales team, ensuring they are well-informed and equipped to address customer concerns.
3. Develop & Deliver Live Field Installation Training (10%)
- Collaborate with the National Installation Program Manager and Installation Support Specialists to develop and deliver live field training sessions on both existing and new product introductions (NPI).
- Leverage subject matter expertise to assist in the creation of technical training programs, ensuring instructional materials are accurate and effective.
- Facilitate hands-on training sessions for internal and external stakeholders, using proven adult learning methodologies to enhance knowledge retention.
4. Partner with Product Teams to Improve Installation Documentation (10%)
- Work closely with Monogram product teams to develop, review, and refine installation specifications and guides.
- Provide detailed feedback on product ease-of-installation and specification clarity to enhance installer success.
- Report and analyze installation-related product issues to drive root cause resolution and continuous quality improvements.
What You'll Bring to Our Team
Qualifications & Requirements
Required:
- Bachelor’s degree in a related field or equivalent experience.
- Minimum of three years of experience in appliance service or installation.
- Expertise in appliance installation and technical training within the appliance industry or manufacturing.
- Strong project management skills with the ability to lead initiatives and collaborate across teams.
- Excellent interpersonal and communication skills, with the ability to effectively train, mentor, and engage with stakeholders.
- Proficiency in Microsoft PowerPoint, Excel, and web-based applications.
- Ability to lift 70 pounds to move appliances and accessories for training purposes.
- Willingness to travel (45-60% domestic travel required), including air and car travel.
Preferred:
- In-depth knowledge of appliance installation processes.
- Experience in developing and delivering technical training programs.
- Familiarity with curriculum design, training methodology, and adult learning principles.
- Bilingual skills (Spanish & English) preferred.
- Strong problem-solving skills and a customer-first mindset.
- Prior experience conducting classroom and hands-on training sessions.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
