What are the responsibilities and job description for the Technical Support Specialist position at GE Appliances?
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Technical Support Specialist is responsible for providing appliance repair technical support to the field appliance servicers, including Factory Service Technicians and Customer Care Servicers.
Position
Technical Support Specialist
Location
USA, Louisville, KY
How You'll Create Possibilities
- Provide reliable, timely, accurate and professional technical support to field technicians and services via telephone, utilizing all available resources.
- Assist in the development of technical training programs, materials, new product serviceability and periodically present training instruction.
- Act as a liaison among all Factory Service and Manufacturing components regarding technical and service issues, including approval for product exchanges.
- Provide timely, accurate product failure information to the business to drive root-cause quality fixes.
- Work with Field Service Technicians and management to drive first time call completion.
What You'll Bring to Our Team
Position Requirement
- Strong PC skills
- Excellent communication and interpersonal skills
- Ability to challenge status quo and drive for performance excellence
- Willingness to work any schedule, different hours and/or different days, including weekends
Minimum Qualifications:
- High School Diploma
- Minimum 5 years of successful experience as an appliance Field Service Technician or related experience
Preferred Qualifications: “Desired”
- Technical degree or related training preferred
- Six sigma certification
Working Conditions:
- Position is located in Louisville, KY at Appliance Park.
- Working conditions are normal for an office environment.
- Work may require occasional weekend and/or evening work.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
