What are the responsibilities and job description for the Sr Application Operations Engineer position at GE Renewable Energy Power and Aviation?
Job Description Summary
Responsible for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Ensures the user-facing business applications are consistently available and are highly performant, meeting customer needs.
Job Description
Role and Responsibilities
In this role, you will :
- Execute day to day application maintenance, processing and user support
- Responsible for responding / delegating support cases from application customers
- Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
- Drive customer communication during critical events and lead retrospective meetings
- Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
- Drive root cause investigation implementing any learnings or improvement opportunities
- Drive projects that improve customer experience, application process or performance with minimal guidance
- Assist & own the preparation of end user support documentation and knowledge
- Proactively plan for upcoming changes
- Provide mentorship and guidance to team members
- Inform and train all support teams on new / changed processes / services and drive operational process rigor
- Collaborate with cross functional stakeholders
- Ensure support team readiness and availability
- Investigate the possibilities of automation for self-service of end user support
- Manage and lead the enhanced service collaboration vendor & other in-house support tech team
- Partner with product service owners on new service introductions, change, and transition to operations
- Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors
Required Qualifications
NOTE : Military experience is equivalent to professional experience.
Desired Qualifications
Business Acumen :
Leadership :
Personal Attributes :
LI-LH1
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided : No
