What are the responsibilities and job description for the T700 Military Field Service Representative position at GE?
Job Description Summary
The T700 Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of their assigned propulsion system products with the US Army at the Corpus Christi Army Depot supporting T700 engine overhaul.Job Description
Roles and Responsibilities
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support issues related to the maintenance, repair and overhaul of the T700 engine at the US Army depot Corpus Christi TX - Additionally responsible for knowledge of assigned region, coverage area, and related product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers
- Includes direct people interaction and coordination. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute on contract deliverables.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses best judgment and has ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Qualifications/Requirements
- Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
- Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products
Eligibility Requirements
- Ability and willingness to travel as required
- Ability and willingness to obtain and maintain a U.S. Government Secret Clearance
- Ability and willingness to relocate to domestic or international locations to support the needs of the business
- Ability and willingness to successfully complete all requirements for domestic and international customer assignments
Desired Characteristics
- Strong customer interaction and communication skills
- Strong interpersonal and leadership skills
- Proven analytical and quality improvement ability
- Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware
- Able to work with and make formal presentations to all levels of maintenance, engineering, and management
- Project management experience
- Demonstrated ability to lead and influence GE customers and peers
- Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications
- Possess the ability to work independently, without technical guidance and to perform all required work tasks
- Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
