Client Service Associate

Overview
Gearhart and Associates is seeking a Client Service Associate who will enhance the client experience by providing exceptional client service, supporting branch functions as needed, assisting in safeguarding client assets, and serving as administrative and operational support to Financial Advisors.

This is a full-time position with an opportunity for up to 8 hours per week of remote work, after an onboarding period and sufficient proficiency in duties.

Position Summary:

This position will be dedicated to learning, understanding and evaluating all operational and client service functions of the firm for the comprehensive completion of day-to-day internal functions. The successful candidate will be responsible for promptly fulfilling client requests, supporting respective Financial Advisors and collaborating with the operations team to provide the highest quality customer service. Other duties will include assistance with paperwork, reports, billing, marketing, client communication touchpoints and various on-site responsibilities.

Essential Functions:

• Gain a detailed understanding of all core business software platforms, basic industry standards, and operations/client service-related processes and procedures to resolve more complex inquiries
• Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date
• Onboard new client accounts, which includes the collection of required documentation and client information
• Assist Financial Advisors in day-to-day operations/client service functions
• Identify time-sensitive items and assess competing priorities
• Ensure client paperwork and documentation is accurate before submission and processing utilizing broker-dealer service departments and form completion guides
• Take initative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
• Prepare various business summary reports and client-specific reporting as needed for review by Financial Advisors
• Assist in scheduling and participate in annual client reviews and prospective client meetings with the Financial Advisors to build relationships and identify follow-up items
• Assist in the execution of special projects as needed

General Office Duties:

• Prepare any/all correspondence to clients and prospects: thank you letters, birthday cards, and other client mass mailings
• Answer phone and greet daily appointments
• Maintain organized, client-pleasing personal and communal office spaces
• Coordinate with Special Events and Purchasing Coordinator on office supply needs
• Check mail and distribute to appropriate team members
• Checking/managing voicemail
• Filing and organization
• Scheduling wholesaler meetings
• Check deposits
• Client Access support

KnowledKge, Skills and Abilities:

• Excellent communication skills-oral and written
• Organized, dependable and highly personable
• High aptitude for problem-solving
• Detail oriented with and ability to multi-task
• Ability to work independently and within a team environment
• Ability to utilize technology effectively and efficiently
• Ability to identify issues and share ideas for process improvement

Qualifications:

• College degree is preferred or 3-5 years of industry experience
• Cooperative, courteous and patient nature with clients and team members
• Thorough knowledge of Microsoft applications, Word, Excel, and Outlook
• Basic knowledge of the financial industry is preferred
• Previous client service experience is a plus
• Experience with Customer Relationship Management (CRM) systems is a plus

What We Offer:

• Challenging work environment where you can make a difference in the lives of clients
• Competitive salary commensurate with experience
• Annual performance bonus
• Safe Harbor 401k plan
• Medical, dental and vision
• Paid vacation and sick leave
• Hybrid work environment
• Opportunities for professional growth and continuing education

To Apply:

• Please submit in Word or PDF files your cover letter summarizing experience related to the position or reason for entering this field
• Resume
• List of three references, including names and contact information
• Incomplete submissions will not be considered
• Location: Cincinnati, OH (Montgomery area)
• Schedule: Full-time 9:00 AM-5:00 PM
• Principals only. Recruiters, please do not contact job poster
• Please, no phone calls about this position
• Please do not contact job poster about other services, products or commercial interest

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Work from home

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Montgomery, OH 45242 (Required)

Ability to Relocate:

• Montgomery, OH 45242: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $65,000