Regional Account Specialist

Company info: gearUP’s mission is to outfit youth sports teams with customized gear – on time for game time! We have simplified the hassle of outfitting youth sports teams with customized gear from the best brands. Our webstores are always open and product ships direct to athletes on time. gearUP has been one of the fastest growing companies in the Pacific Northwest since 2018, and we have so much opportunity ahead of us. Now is a great time to join our team!

Job Description Summary: The Regional Account Specialist’s primary focus will be to ensure successful customer outcomes for the highest priority Direct to Athlete (DTA) regional accounts. You will gather all necessary customer information, ensure its accuracy and coordinate between and sales and operations teams. Success in this position ensures we provide added value to our customers by fulfilling high quality orders “On Time for Game Time.” Key responsibilities of the role include identifying potential risks, coordinating cross-functionally, and communicating status updates to key stakeholders. This role is 100% on-site and will require knowledge of multiple technology platforms.

Responsibilities and Duties:

• Ensure successful customer outcomes for the highest priority Direct to Athlete (DTA) regional accounts.
• Work closely with sales representatives in the assigned region(s) to align planning activities including forecasting, assortment planning and order fulfillment.
• Communicate timelines and requirements to the operations team and coordinate strategies for successful fulfillment.
• Provide support and direction to sales reps and customer service.
• Resolve problems, answer questions, etc., from customers, CSRs, and sales reps.
• Manage and coordinate all value-added activities for assigned accounts.
• Participate in our culture of continuous improvement via daily process improvements and large-scale improvement projects.
• Foster strong relationships with internal functional groups.
• Other tasks and projects, as assigned.

Qualifications and Skills:

• Exceptional verbal and written communication skills and comfort using multiple communication methods, including phone, e-mail, video chat, face-to-face, etc.
• Strong interpersonal and customer service skills.
• Strong analytical and critical thinking skills.
• Proficient with the Microsoft Office 365 Suite of programs; must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems and CRMs.
• Proficient with or able to quickly learn a wide array of networking and systems hardware and software tools.
• Strong time-management and organizational skills.
• Systems thinker who can adapt quickly to a demanding environment with shifting priorities.
• Superior decision-making skills, including quickly understanding and analyzing new challenges.
• Ability to manage ambiguity and create and implement new processes to overcome it.
• Overtime is expected during peak season periods.
• A minimum of 3 years of experience in Customer Service, Project Management, and/or Account Management with a strong history of planning and executing at a high level.
• Demonstrated knowledge of Lean methodologies in administrative production and fulfillment environments.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer

· Viewing computer monitors for extended periods of time

· Talking, listening, and typing for extended periods of time

· Ability to kneel, squat, bend, and lift to 25 pounds

Benefits:

Gear Up Sports provides the following employee benefits:

• Paid Time Off (PTO) – 2 weeks (80 hours) per year banked at the beginning of the calendar year, pro-rated to the start date.
• Paid Holidays – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Healthcare Benefits – Effective the first of the month following the date of hire:
• Health/Vision insurance through Regence BlueCross BlueShield
• Dental insurance through LifeMap Dental
• Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
• Group Term Life insurance – company paid
• Long Term Disability insurance – company paid
• Voluntary additional life insurance for self & dependents
• Voluntary Accident Insurance
• Flexible Spending Account Plan – allowing pre-tax savings for Health and Dependent Care Expenses
• Employee Assistance Plan (EAP) – plan provided through Canopy
• 401(k) Plan – participation after three months of employment with employer-matching contribution
• Quarterly Bonus Program

Equal Opportunity Employer

Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment. without regard to individual’s race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. . To comply with Federal law, gearUP participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Quarterly bonus

Ability to Relocate:

• Hillsboro, OR 97124: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28