What are the responsibilities and job description for the Tele Chat / Phone Chat Support position at Geauga Credit Union, Inc.?
Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels.
Responsibilities:
Respond to incoming phone calls and chat messages from members promptly and professionally
Assist members with inquiries, account information, and issue resolution
Provide guidance on products, services, and online banking platforms
Maintain accurate records of interactions and follow up as needed
Collaborate with other departments to ensure seamless member experience
Qualifications:
Excellent verbal and written communication skills
Strong customer service orientation and problem-solving abilities
Ability to multitask and work efficiently in a fast-paced environment
Previous experience in a customer support role preferred
Proficiency in using chat and phone support software
If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dedicated team at Geauga Credit Union.
