What are the responsibilities and job description for the Test & Reliability Engineer | Triage and Support position at Geckoboard?
What We Do
Gecko Robotics is helping the world's most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure.
Role at a Glance
As Gecko continues to expand the number and diversity of robotic systems, the Robotics department is expanding our teams that are responsible for ensuring our systems have been designed, built, tested and maintained with the highest standards possible. The Engineers and Technicians that work in these roles are focused on the overall system performance of our solutions and are responsible for maintaining strong relationships across multiple teams as well as have a strong technical understanding of both the as-designed / as-built product and the operational / working environment our systems are deployed into. This is a very hands-on team that works across all phases of the product life cycle.
The Test & Reliability (T&R) team is currently a team of strong generalists, but as we grow we are looking to introduce some specialization into the team in certain core disciplines, one of those being Triage and Support . This discipline monitors and tracks field performance and issues raised (by Operators or in robot logs); leads failure and root cause analysis (RCA) investigations and drives corrective actions working with other Engineers and Operations teams; tacks long term performance and reliability of our systems and proposes functional changes / improvements.
Candidates will be evaluated primarily in the area of Triage and Support , but also for the breadth of skills needed to be successful in the Test & Reliability team,
Gecko's engineers work in a hands-on, fast-paced environment. We're seeking self-motivated individuals who thrive in a small company environment and are passionate about developing great products which solve significant problems.
What you will do
- Work in the Robotics organization as a system expert able to help plan and prioritize work that improves the utility of the systems we build and release
- Become an expert in the operation and use of our systems and serve as a liaison and advisor to Operations and the development teams
- Build an understanding of the operational domain for our systems and the non-destructive testing (NDT) techniques and technologies we employ
- Set standards for maintaining fleets of robots and work with Operations support teams to ensure the operational readiness of the fleets
- Travel to local (Pittsburgh) test facilities and remote (mostly within the US) customer sites to perform field testing / evaluations as part of the design and development process and as needed to build operational familiarity
In the role of Triage and Support,
About You
Required Skills
Preferred Skills
Who We Are
At Gecko, our people are our greatest investment. In addition to competitive compensation packages, we offer company equity, 401(k) matching, gender-neutral parental leave, full medical, dental, and vision insurance, mental health and wellness support, ongoing professional development, family planning assistance, and flexible paid time off.
Gecko values collaboration, innovation, and partnership, and we believe we do our best work when we're together in person. We're an office-first culture but understand that sometimes you may need to work from home. Many people are in the office five days a week, others need a bit more flexibility. Ultimately, we care about the outcomes we achieve - and creating a culture of autonomy and trust that enables that impact.
Gecko is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission to protect today's infrastructure and give form to tomorrow's. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our critical mission, we'd love to hear from you.
