Answering Service Rep

About Us:

Responsive Answering Service is a U.S.-based contact center offering domestic and near-shore call center solutions. We specialize in inbound, outbound, and business process outsourcing services, seamlessly integrating with our customers’ businesses to deliver exceptional brand care. With a focus on high-quality standards and comprehensive training, we’re growing fast—and we want you to grow with us!

Key Responsibilities:

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Achieve member engagement targets by adhering to departmental guidelines
• Respond to customer complaints and resolve issues following company standards
• Multitask across several applications in a fast-paced environment
• Demonstrate excellent verbal and written communication skills
  
  

Requirements:

• Desktop or Laptop running Windows 11 or higher (no Chromebooks or MacBooks)
• Friendly, enthusiastic, and social personality
• Self-motivated with strong written communication skills
• Inbound call center experience (preferred)
  
  

Preferred Qualifications:

• High school diploma or GED
• 3 years of customer service experience
  
  

Salary & Benefits:

• Pay: $13.00 - $14.00 per hour
• Health benefits after 90 days for full-time employees
• PTO for full-time employees
• 401K with matching contributions after 1 year of service
  
  

Schedule: Full-time or Part-Time

• Split shifts (e.g., Mon 6a-9a & 2p-6p)
• Evenings
• Weekends and holidays (required)
  
  

This is a Work-from-home job opportunity!

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