What are the responsibilities and job description for the AWS and Application Virtualization Engineers position at Geekymindz?
Position : AWS and Application Virtualization Engineers Location : Mountain View, CA (Hybrid) Role Description : This role is a key technical support position responsible for providing timely and effective assistance to internal users, including a large influx of seasonal employees during the tax season, on a variety of issues related to endpoint devices, cloud infrastructure, and software applications. The successful candidate will possess strong technical skills, excellent communication, and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction, especially during peak periods. Deliverables : - AWS Workspaces Installation and Setup - Configuration of AWS Workspaces - Upgrades and Maintenance AWS Workspace - Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces). - Create and maintain devices configuration, procedural and technical documentation. - Troubleshoots and resolves incidents. - Develops and maintains physical and virtual standards and operational documentation. Standard SOPS, Runbook etc. - Respond to communications from customers regarding problems or concerns in a timely and professional manner. - Maintain and develop strong relationships with customers with direct interaction with focus on improving customer’s perception of on time delivery, quality, responsiveness, problem solving, and service. - Other duties assigned as needed Powered by JazzHR
