Product Support Specialist

Summary - This is a non-IT focused product role.

Concentrates on the detailed planning aspects of product development and lifecycle management, assisting in the creation and maintenance of product roadmaps and other key artifacts used in product management. This role is designed for individuals passionate about contributing to the success of innovative products, offering a unique opportunity to support key initiatives within a leading-edge product environment

Duties

The Product Support Specialist is a key member of our Product Development team, primarily focused on supporting the development, road map, and operational success of our product portfolio. Reporting to the Director of Product, this role involves assisting with the design, development, and management activities for our products. The Product Support Specialist will own the product roadmap, and contribute to the product backlog, help prioritize features and support the execution of the product business strategy under the guidance of the lead product owners. This role is ideal for someone who thrives in a collaborative environment, working closely with cross-functional teams including product design and product analytics teams to ensure the product meets the needs of our customers and aligns with our company's goals.

• Support Product Development: Assist in tracking and managing product activities, ensuring alignment across the product portfolio and with overall strategy and user needs.
• Product Portfolio Roadmap and Backlog Contribution: Maintain Product Portfolio Roadmap; help maintain and prioritize the product backlog.
• Collaboration and Feedback: Serve as a liaison between GEHA's FEHB/PSHB/FEDVIP/VEBA product owners, gathering and prioritizing requirements to enhance product development and quality assurance processes.
• Process Improvement: Monitor product processes and suggest improvements to enhance efficiency and effectiveness.
• Stakeholder Engagement: Support relationship management efforts with colleagues and clients, fostering positive partnerships at various organizational levels.
• Documentation and Communication: Assist in developing and maintaining a comprehensive communication strategy. Develop and maintain clear and concise documentation and communications related to product strategy, development, and performance.

Education Requirements

Bachelor’s degree; additional years of qualifying experience may be considered in lieu of formal education.

Experience Requirements

• 2 years of experience in project or product support or a related field, preferably in healthcare.
• Ability to work collaboratively with technical and cross-functional teams.
• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Ability to adapt to a fast-paced and dynamic work environment.
• Proficiency in Microsoft Office Suite.
• Highly detailed orientated with effective communication skills.

Preferred Qualifications

• Project management experience
• Agile certification or training and/or PMP

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.