Salesforce Solutions Architect

Summary

The Salesforce Solution Architect helps design and deliver solutions for enterprise-grade customers using Salesforce products. The primary responsibility is to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. With Salesforce, there is never just one way to solve a problem. It’s the Salesforce Architect’s responsibility to choose the solution that will hold up over time, that will scale as the number of users increases, and won’t acquire lots of technical debt or require manual changes as time goes on. The evaluations you conduct will adhere to GEHA technology standards, tools, products, and Salesforce best practices. You will be a key player in developing the long-term Salesforce roadmap – from inception through execution

Duties

• Maintain in-dept knowledge of GEHA strategic business plans
• Provide architectural consulting expertise, direction and assistance to Salesforce Administrators and Developers.
• Consult with outside Salesforce development vendors on recommended solutions
• Document and develop in-dept knowledge of GEHA existing architecture/infrastructure and technology portfolio – with a focus on Salesforce and related integrations
• Conduct research on Salesforce emerging technologies and features. Develop recommendations that will increase cost effectiveness and infrastructure flexibility
• Make recommendations about Salesforce platform adoption, including development frameworks, languages, and libraries
• Design, develop and oversee the implementation of end-to-end Salesforce integration
• Evaluate existing Salesforce implementation and make recommendations for improvements or modifications
• Acts as a technical mentor for members of the Salesforce IT team, providing input and feedback to others
• Review business requirements documentation, technical design documentation and participate in peer review cycles with technical and non-technical counterparts
• Create documents and artifacts that are not currently in place for the Salesforce platform
• Assign tasks to the appropriate technical resource within the team. Follow up on assigned tasks to ensure adherence to recommended design. Assist with development of delivery milestones
• Other duties as assigned

Education Requirements

Bachelor’s degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study, or equivalent work experience

Experience Requirements

• At least 5 years’ experience in a leading role in delivering Salesforce projects
• Experience with Apex Visualforce and Javascript
• Excellent communication skills – written, verbal and interactive when online
• Salesforce Certification in one or more: Administrator, Developer, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder
• Experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Health Cloud
• A pro-active personality with a can-do attitude
• Excellent relationship building skills
• Strong analytical skills with the ability to observe trends. Able to actively make suggestions based on the results
• Available and responsive to questions, clarifications, and instructions
• Ability to tailor communication to multiple audiences at all levels
• Self-starter, experienced in leading projects or delivery work streams
• Outstanding written communication skills
• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• Strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals – both internal and external to GEHA
• Experience using ADO working in an agile environment for delivery

Nice to Have Experience

• Salesforce Technical Architect certification (CTA)
• Salesforce Solution Architect certification
• Salesforce Designer certifications
• Active in the Salesforce Community
• Health insurance industry experience

GEHA is an Equal Employment Opportunity and/or Affirmative Action employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees.