What are the responsibilities and job description for the Portfolio Manager - Palm Coast, FL position at Gehan Homes LTD?
Position Purpose:
Address needs of owners and tenants of properties in assigned area.
General Duties and Responsibilities:
- Assist management in training and act as a resource to Portfolio Managers
- Address escalated tenant and owner issues
- Work with HOAs, if applicable, on compliance issues and when posting notices
- Provide day-to-day support to property owners by answering questions related to owner statements, ledgers, late fees, tenant violations, payment plans, etc.
- Conduct regular calls with owners regarding their properties
- File and track insurance claims in conjunction with the Maintenance team as needed
- Submit and process account adjustments
- Oversee the day-to-day management of properties including, but not limited to, rent collection, evictions, lease renewals, move in & move out processes, account adjustments, and delinquency calls
- Negotiate lease terms and facilitate timely lease renewals
- Ensure, in conjunction with HOA where necessary, all appropriate notices are posted at properties and that all Section 8 and HUD regulations are adhered to
- Inspect newly constructed units and create punchlists for the Construction Team to complete before the unit is deemed ready to rent
- Inspect vacated units to verify they are ready to become available for a new tenant to lease
- Communicate with the Construction, Maintenance, Warranty, and Turnover team, vendors, tenants, and owners regarding open work orders
- File and track insurance claims as necessary
- Maintain records related to each property per company policies and procedures
Qualifications:
- Two (2) or more years of experience in property management or the property management industry
- Experience using PropertyWare or similar property management software
- High-school diploma or equivalent
- Must be customer service oriented
- Possess excellent writing and speaking skills
- Must be highly organized, efficient, and able to properly prioritize multiple tasks
- Possess a professional appearance and polite demeanor appropriate for a representative of the company
- Able to develop and maintain effective and cooperative working relationships with others
- Proficiency in Microsoft Office Suite
- Possess reliable personal transportation, a valid driver’s license, and an acceptable driving record
- Able to prove coverage of at least the state-required minimum of auto liability insurance
- Maintain an exemplary record of attendance and punctuality
