What are the responsibilities and job description for the Omnichannel Data Optimization Analyst position at Geico - Government Employees Insurance Company?
Identify Top Call Drivers to Automate : Analyze call center data to identify the primary drivers of inbound calls. Develop strategies for automating top call drivers to improve efficiency and customer satisfaction. Create Metrics and Dashboards : Design Analyst, Optimization, Data, Operations, AWS, Call Center, Technology, Insurance
