What are the responsibilities and job description for the Claims Supervisor Operations Contact Center position at GEICO?
Claims Supervisor : Dallas, TX, Lakeland, FL, Houston, TX
Salary Range : $75,000-$118,000 annually- commensurate with experience and location
Training Schedule : Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.
Hybrid Schedule (after training) : Work schedule is 4 days in-office / week
Work Schedule : May include a weekend day or evening depending on business need.
Exciting opportunity to join an industry leading Auto Claims team. We are looking for highly motivated Claims leaders!
This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team.
GEICO offers a hybrid work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.
Key Responsibilities :
1. Team Management :
- Supervise, train, and mentor claims staff to ensure optimal performance.
- Conduct performance evaluations, set targets, and provide constructive feedback.
- Handle staff scheduling and workload distribution to maintain operational efficiency.
2. Claims Processing :
3. Quality Control and Compliance :
4. Customer Service :
5. Reporting and Analysis :
6. Collaboration :
Qualifications :
Key Competencies :
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits :
As an Associate, you'll enjoy our Total Rewards Program
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Salary : $75,000 - $118,000
