What are the responsibilities and job description for the Customer Service Agent position at GEICO?
Customer Service Representative
Salary : $20.35 per hour / $41,005.25 annually
At GEICO, our growth is driven by dedicated team members who enjoy solving problems and assisting others. If you have a passion for delivering top-notch service and building lasting customer relationships, we invite you to consider joining our dynamic team. As a Customer Service Agent, you'll be the first point of contact for our valued policyholders, addressing their inquiries about billing, policy changes, and recommendations with a personal touch.
By joining us, you'll embark on a rewarding career path with plenty of opportunities for advancement. Many associates experience a salary increase of 10% in their first year, with top performers enjoying increases of up to 15%!
Qualifications & Skills :
- Proven experience in delivering exceptional customer service that fosters trust and satisfaction.
- Strong communication skills with an emphasis on listening and empathy.
- Ability to thrive in a fast-paced, high-volume call center setting.
- Eagerness to learn and adapt to new processes quickly.
- Receptive to constructive feedback for personal performance growth.
- Competent in computer skills and able to multitask effectively.
- High school diploma or equivalent is required.
Annual Salary : 20.35 - $31.27
The above salary range is only a general guideline. Many factors influence the final compensation, including the role's responsibilities, the candidate’s experience, education, location, and market conditions.
Currently, GEICO will not sponsor a new applicant for employment authorization in this role.
Benefits :
Join GEICO and enjoy a workplace that promotes your success and well-being while ensuring equal opportunities for all associates. We encourage applications from individuals of all backgrounds and experiences. Our commitment to a discrimination-free environment is foundational to our success.
Salary : $41,005
