What are the responsibilities and job description for the Customer Service Specialist position at GEICO?
Customer Service Representative
Salary : $21.34 per hour / $43,000 annually
At GEICO, we believe in growth—both for our company and our employees. If you thrive on solving problems and assisting others, you may be an excellent fit for our Customer Service team. In this role, you will be the first point of contact for our valued policyholders, addressing their questions regarding billing, making policy changes, and offering helpful recommendations. Join us in delivering exceptional customer service that highlights the benefits of being insured by GEICO.
Why Join Us?
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top performers can experience increases of up to 15%! This position offers significant opportunities for career advancement.
Qualifications & Skills :
- Demonstrated experience in providing outstanding customer service, building trust, and enhancing customer satisfaction.
- Effective communication skills with the ability to listen and empathize with customer concerns.
- Able to thrive in a fast-paced, high-volume call center environment.
- Willingness to learn new skills and adapt to changes quickly.
- Open to feedback to support personal performance and development.
- Strong computer and multi-tasking abilities.
- Minimum of a high school diploma or equivalent.
Salary Range : $21.34 - $33.75 per hour
The salary range mentioned is a general guideline, influenced by various factors including job responsibilities, relevant experience, education, location, and market considerations.
GEICO will not sponsor employment authorization for this position.
Benefits :
Join GEICO, where we emphasize equal opportunity for all applicants regardless of race, color, creed, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or other protected categories. Our commitment to a respectful, inclusive workplace is paramount, and we provide reasonable accommodations for qualified individuals with disabilities.
Salary : $43,000
