What are the responsibilities and job description for the Customer Service Supervisor - Woodbury, NY position at GEICO?
Customer Service Supervisor – Woodbury, Long Island, NY
Salary: $72,000 annually
At GEICO, our associates are the heart of the company. We’re looking for Customer Service Supervisors for our Woodbury, Long Island, NY office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 8-10 Customer Service Representatives. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.
Benefits:
As a full-time Customer Service Supervisor, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Prior supervisory experience required, preferably in a high-volume call center or within the insurance industry
Experience successfully managing remote associates preferred
Bachelor’s degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Solid computer, grammar and multi-tasking skills
Highly effective communication and presentation skills
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
