What are the responsibilities and job description for the Customer Support Specialist position at GEICO?
Customer Support Specialist - Indianapolis, IN
Salary : $20.00 per hour / $40,300.00 annually
At GEICO, your growth is our priority. If you're passionate about solving problems and assisting others, we invite you to embrace a rewarding career with us as a Customer Support Specialist in our Indianapolis, IN office. In this role, you will be the first point of contact for our valued policyholders, addressing billing inquiries, processing policy adjustments, and providing insightful recommendations. Join our dedicated team to deliver exceptional, personalized service that showcases the benefits of being insured by GEICO.
Many of our associates experience a salary increase of 10% within their first year, with top performers seeing increases of up to 15%!
Qualifications & Skills :
- Proven experience in delivering excellent customer service, building trust, and enhancing customer satisfaction.
- Strong communication skills, with an emphasis on listening and empathetic interaction.
- Ability to thrive in a fast-paced, high-volume call center atmosphere.
- Willingness to acquire new skills and adapt quickly to change.
- Open-mindedness regarding feedback to foster personal and professional development.
- Proficient in computer usage and capable of managing multiple tasks simultaneously.
- A minimum of a high school diploma or equivalent is required.
Benefits :
As an associate at GEICO, you will benefit from our Total Rewards Program
Our equal employment opportunity policy ensures that we provide fair and equal opportunities to all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable laws.
GEICO accommodates qualified individuals with disabilities to ensure equal employment opportunity and performance of job functions, unless doing so would impose an undue hardship to the company. We aim to foster a productive work environment free from intimidation or harassment, promoting mutual respect among all associates and applicants.
Salary : $40,300
