What are the responsibilities and job description for the ERS Supervisor position at GEICO?
Salary: Starting at $65,000 - $80,000 commensurate based on experience.
The ERS unit is seeking a strong leader who is committed to driving results for our department through consistent coaching and motivating associates. The ideal candidate is skilled in the ability to drive results and manage change through fostering a positive team environment with support and accountability. Demonstrated ability to manage in phone environment and proven and demonstrated analytical skills and time management a must. Under general supervision, SUPERVISES all activities related to policyholder requests for Emergency Roadside Service and dispatching of Accident and Secondary Tows.
Key Responsibilities:
- INTERVIEWS and/or APPROVES job applicants for employment. CONDUCTS and/or REVIEWS associate performance appraisals. INITIATES or APPROVES salary adjustments, performance ratings, and other personnel changes. COUNSELS associates and TAKES disciplinary action or TERMINATES the employment of associates as appropriate.
- SUPERVISES associates involved with receiving policyholder requests for Emergency Road Service and associates handling towing of vehicles after Auto Damage associates have evaluated the vehicle damage.
- RESOLVES policyholder and towing company complaints.
- MONITORS calls and REVIEWS completed documents. MAINTAINS statistics regarding incoming calls, completed documents and associates' performance.
- TRAINS and/or COORDINATES the training associates. PROVIDES coaching to improve associate performance.
- INVESTIGATES, RESOLVES and/or IMPLEMENTS solutions to work-related problems. RECOMMENDS changes in procedures.
- ASSISTS in preparation of plans and budgets.
- ADHERES to the Code of Conduct, company policies, and operating principles.
- MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with subordinates and management.
Qualifications:
- 1-2 years of leadership experience, preferably in dispatch or contact center settings.
- Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking.
- Must be able to speak in a professional manner by telephone
- Must be able to attain and maintain the required licenses issued by the insurance departments of various states
- Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues
- Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
- Must be able to multi-task
- Must be able to learn and apply large amounts of technical and procedural information
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you’ll enjoy our
Total Rewards Program
- to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance
- Paid Training and Licensures
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Salary : $65,000 - $80,000
