What are the responsibilities and job description for the Senior Product Manager, Contact Center (CRM) Applications position at GEICO?
GEICO, a subsidiary of Berkshire Hathaway and a leader in auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the insurance industry by removing friction across customers, partners, marketplace, segments, and channels, and build a world-class experience powered by technology.
As part of this once-in-a-lifetime opportunity to build and make a real impact, we are looking for an accomplished, customer-obsessed, and results-oriented Senior Product Manager to drive our online and mobile experience serving millions of customers. This role, as part of the newly formed Service Consumer Experience team, will be at the helm of strategizing, developing, and enhancing the consumer journey through digital products.
Position Summary
You will work cross-functionally to guide complex products from conception to launch by connecting the product vision and specific solutions needed to solve business and customer problems. You will break down complex problems into steps that drive product development while modernizing our experience and platforms and leapfrogging the competition.
You will partner with engineering, operations, sales, design, and other product teams to reimagine and build GEICO’s digital experience to serve the customer service needs in the entire policy lifecycle. You will be a single-threaded owner to drive end-to-end experience across mobile app, web, and desktop platforms, across all business lines that are platform agnostic.
You'll be key to driving GEICO's digital transformation by being part of a growing product organization working in cross-functional teams to implement cutting-edge technologies, foster a culture of innovation, and ensure seamless integration of digital solutions across the organization. This role would be great for someone who is a builder and thrives in an ambiguous startup environment. This position is a hybrid role based either out of the San Francisco Bay area or the Greater Washington DC Metropolitan (DMV) area.
Responsibilities
- Building complex customer-centric online or mobile consumer experiences and features at large scale.
- Defining and executing a multi-year unified vision for Mobile Native App(s), Mobile Web, and Desktop experience in close partnership with our business and engineering teams.
- Leading cross-functional teams that drive results during product discovery and product delivery.
- Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy, and requirements.
- Owning and prioritizing short-term and long-term product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that your team will be successful.
- Partnering with the UX team to drive a stellar experience for our customers.
- Working with stakeholders to create, prioritize, and execute the product roadmap related to the entire lifecycle of policy experience.
- Leveraging modern architecture and great design to identify problem-solution fit.
- Evaluating trade-offs and negotiating requirements.
- Creating and using compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features / Epics, Progress Updates, etc.).
- Understanding of current and future state architecture.
- Identifying and measuring KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates.
- Mentoring other Product Managers and helping in building a high-performing product organization.
Basic Qualifications
Preferred Qualifications
Annual Salary
143,000.00 - $224,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location, as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits :
As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including :
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Salary : $143,000 - $224,000
