Service Manager

We are the Mid-Atlantic's largest industrial pump and process equipment solutions provider, with locations in Aston and York, Pennsylvania, and Baltimore, Maryland. We're seeking a Service Manager who will use their entrepreneurial, technical, and managerial skills to drive the growth and excellence of our Pump, Blower, and Vacuum Pump Service Centers. This role offers the opportunity to lead initiatives that drive our business and strengthen our commitment to safety, efficiency, quality, and outstanding customer service.

At Geiger we invest in our people, knowledge, and services to help our customers succeed. Our environment encourages innovation, rewards creativity, values individuals, and cultivates excellence at every level. As a Geiger team member, you'll have the opportunity to directly impact both team development and customer success while contributing to our market-leading position.

What You Get To Do

·       Drive service business growth by expanding team capabilities, optimizing operations, and collaborating with sales teams

·       Oversee service scheduling and job prioritization to ensure optimal resource allocation and customer satisfaction

·       Perform quality reviews of in-shop inspection reports and field service reports while continuously improving quality programs and procedures

·       Support service job quoting efforts, providing technical review and optimization of profitability

·       Champion safety initiatives and continuous improvement in both shop and field service operations

·       Develop and implement standard operating procedures to improve job workflow and operational efficiency

·       Conduct regular team meetings to communicate expectations, build cohesion, and foster our core values:  Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun

·       Manage performance evaluations, address conflicts, and ensure adherence to customer service and quality standards

·       Provide technical support to the sales team and maintain strong customer relationships

·       Continually improve shop organization, tooling, and operational systems

 

What We Need From You

·       Associate's degree or equivalent in a related field with 5 years of experience, or significant leadership experience in service operations

·       Demonstrated experience in technical service, project coordination, and/or supervision

·       Strong background in developing and maintaining safety programs and training

·       Excellent communication skills, both written and verbal, with ability to lead effectively in various situations

·       Experience with Microsoft Office suite, especially Word, Excel, and Outlook

·       Proven ability to drive operational excellence and team performance

·       Strong problem-solving skills with attention to quality and detail

·       Professional demeanor with a customer-focused mindset

·       Physical ability to work in shop environment and occasionally lift up to 50 pounds

 

Benefits and Team Member Perks

·       Competitive compensation and a team-centered environment

·       Full-time, in-person position in Geiger's Aston, PA facility, with travel to our Baltimore location and customer locations as needed

·       Generous paid time off

·       Professional development opportunities and educational reimbursement

·       Comprehensive health insurance coverage

·       401(k) with generous company match

·       Health and wellness program with participation rewards

·       Community involvement, including paid volunteer days and charitable contribution matching

 

Geiger is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Geiger also participates in E-Verify to verify identity and employment eligibility.