What are the responsibilities and job description for the Service Manager position at Geiger Pump and Equipment?
Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Stock options plan
- Training & development
- Tuition assistance
- Wellness resources
We are the Mid-Atlantic's largest industrial pump and process equipment solutions provider, with locations in Aston and York, Pennsylvania, and Baltimore, Maryland. We're seeking a Service Manager who will use their entrepreneurial, technical, and managerial skills to drive the growth and excellence of our Pump, Blower, and Vacuum Pump Service Centers. This role offers the opportunity to lead initiatives that drive our business and strengthen our commitment to safety, efficiency, quality, and outstanding customer service.
At Geiger we invest in our people, knowledge, and services to help our customers succeed. Our environment encourages innovation, rewards creativity, values individuals, and cultivates excellence at every level. As a Geiger Pump team member, you'll have the opportunity to directly impact both team development and customer success while contributing to our market-leading position.
What You Get To Do
Drive service business growth by expanding team capabilities, optimizing operations, and collaborating with sales teams
Oversee service scheduling and job prioritization to ensure optimal resource allocation and customer satisfaction
Perform quality reviews of in-shop inspection reports and field service reports while continuously improving quality programs and procedures
Support service job quoting efforts, providing technical review and optimization of profitability
Champion safety initiatives and continuous improvement in both shop and field service operations
Develop and implement standard operating procedures to improve job workflow and operational efficiency
Conduct regular team meetings to communicate expectations, build cohesion, and foster our core values : Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun
Manage performance evaluations, address conflicts, and ensure adherence to customer service and quality standards
Provide technical support to the sales team and maintain strong customer relationships
Continually improve shop organization, tooling, and operational systems
What We Need From You
Associate's degree or equivalent in a related field with 5 years of experience, or significant leadership experience in service operations
Demonstrated experience in technical service, project coordination, and / or supervision
Strong background in developing and maintaining safety programs and training
Excellent communication skills, both written and verbal, with ability to lead effectively in various situations
Experience with Microsoft Office suite, especially Word, Excel, and Outlook
Proven ability to drive operational excellence and team performance
Strong problem-solving skills with attention to quality and detail
Professional demeanor with a customer-focused mindset
Physical ability to work in shop environment and occasionally lift up to 50 pounds
Benefits and Team Member Perks
Competitive compensation and a team-centered environment
Full-time, in-person position in Geiger's Aston, PA facility, with travel to our Baltimore location and customer locations as needed
Generous paid time off
Professional development opportunities and educational reimbursement
Comprehensive health insurance coverage
401(k) with generous company match
Health and wellness program with participation rewards
Community involvement, including paid volunteer days and charitable contribution matching
Geiger Pump & Equipment is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Geiger Pump & Equipment also participates in E-Verify to verify identity and employment eligibility.
