What are the responsibilities and job description for the Luxury Hospitality Night Manager position at Geiser Grand Hotel?
About us
The Geiser Grand offers a luxury basecamp to explore the wonders of eastern oregon. This charming historic landmark stands proudly on Main Street in Historic Baker City with luxurious guest suites and incredible food. Crystal chandeliers, a majestic stained glass ceiling and mahogany columns inspire wonder and romance. At the Geiser Grand, the rich heritage of the architecture carries over to the menu offerings. Our everyday authentic Northwestern cuisine is a culinary delight. Five distinctive meeting rooms in over 6,000 square feet offer an ideal venue for virtually any special event. An architectural treasure combining ornate details with all modern amenities.
We are looking for a Night Auditor/ Customer Service, working a 7-12 hour shift, you choose, If you want full time, up to 60 hrs/week, we can make that happen. If you only want part time, no problem. Working "graveyard" is a relaxed pace, low stress time. Still, when you encounter guests, you'll want to make our guests feel welcome and ensure their pleasant and comfortable overnight stay and/or a wonderful dining experience here. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Responsibilities
- Provide upscale guest service experiences for guests
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all offerings; amenities, conveniences and programs offered; upsell
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Skills
- Proven work experience as a Guest Relations Manager, in either a Hotel or Restaurant
- Understanding of all hotel and restaurant management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS) and/or Restaurant software (POS)
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Grand History LLC provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization
- Inclusive of minority and disadvantaged groups
- LGBTQ friendly workplace
- Age-inclusive
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16 - $20