What are the responsibilities and job description for the Patient Access Scheduler - Ophthalmology position at Geisinger Health?
Location :
Geisinger Healthplex CenterPoint
Shift :
Days (United States of America)
Scheduled Weekly Hours :
Worker Type :
Regular
Exemption Status : Job Summary :
Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
Job Duties :
- Schedules patient appointments system wide for providers including specialty and ancillary services.
- Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
- Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
- Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
- Processes requests for referrals and obtains the referrals for physician offices as require.
- Answers patient and referring physician questions pertaining to appointment status.
- Coordinates the hold and release of template slots for requests to occur within weeks.
- Facilitates and assures physician to physician or department contact.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details :
Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more : https : / / jobs.geisinger.org / diversity
Benefits of working at Geisinger :
Education :
High School Diploma or Equivalent (GED)- (Required)
Experience :
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s) :
Skills :
Communication, Computer Literacy, Customer Service
OUR PURPOSE & VALUES : Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
