What are the responsibilities and job description for the Front Desk Associate position at Geisinger?
The Front Desk Associate role at Geisinger focuses on creating a welcoming environment for patients and visitors. As a representative of our organization, you will be the face of Geisinger, setting the tone for a positive experience. This involves greeting patients and visitors warmly, providing accurate information, and assisting with various needs. Key responsibilities include evaluating and enforcing screening policies and procedures, facilitating Valet Parking and Shuttle services, and coordinating patient transport.
Essential Duties
- Welcome patients, visitors, vendors, and guests warmly to the facility.
- Create lasting impressions through excellent first and last interactions.
- Evaluate and enforce screening policies and procedures for patients, guests, and vendors.
- Assist patients and visitors safely in and out of their vehicles.
- Facilitate Valet Parking and Shuttle services for patients.
- Escort or transport patients in wheelchairs to priority locations.
- Coordinate patient transport with the patient transport service when necessary.
- Determine if patient transfer and lift team assistance is required, call for help as needed.
- Provide information, directions, and support to patients, visitors, guests, vendors, and staff members.
- OBTAIN resources to transport patients between various departments on campus; maintain wheelchair availability in assigned areas, as required.
- Inspect wheelchairs and other equipment for defects and arrange for repairs when necessary.
- Interact with patients, visitors, guests, and vendors in a courteous and professional manner at all times.
We strive to cultivate an environment marked by kindness, respect, and empathy. Through continuous improvement and innovation, we aim to excel while ensuring a safe environment for all. Competitive healthcare benefits are offered, along with a commitment to diversity and inclusion.
