What are the responsibilities and job description for the Workforce Management Specialist - Temporary Assignment position at Geisinger?
- Develops and maintains functional and technical expertise in assigned areas of WFM systems and business operations.
- Maintains understanding of data fields utilized, data flow, and system capabilities and limitations.
- Responsible for supporting all Tier escalation inquiries from the Employee Contact Center, Service Desk tickets and other means of support during normal business hours.
- Responsible for reviewing the daily integrations to ensure errors are analyzed and resolved in a timely manner and engaging WFM leadership when needed.
- Responsible for reviewing and processing payroll corrections, access request forms and as assigned, performing payroll close tasks including but no limited to audits and pay export processing.
- Provides project support as assigned to include, but not limited to, testing tasks and documentation.
- Provides support and direction for all application end users to develop end user expertise.
- Maintains communication with customer to update progress resolution and status.
- Verifies customer is satisfied with resolution.
- Reviews and recommends appropriate action on user requests for services, ranging from explanation of WFM systems functionality and activities to the understanding and analysis of user needs, preparation of reports or automation of processes.
- Works closely with end staff and end users to determine reporting needs and requirements.
- Ensures that all requested reports are created accurately and in a timely manner.
- Educates end user of any complexities associated with the data requests and how to produce the report using their software access.
- Provides recommendations on which WFM guidelines need updated as workflow changes, new WFM system functionality is added, or automation of processes occurs.
- Completes all manual WFM tasks as defined by the WFM department.
- Completes specific tasks and workflows assignments to ensure that the system is functioning at max capacity and ensures necessary edits are made to the employee’s UKG record to assure accurate payment.
- Uses approved communication methods to notify customers of scheduled and unscheduled disruptions.
- Assures compliance with governmental regulations and Geisinger policies pertaining to workforce management.
- Assist with organizing training, including schedules of WFM and vendor staff, obtaining rooms and scheduling phone conferences to facilitate the meetings.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
