Store Manager

Summary

Oversees and is accountable for the operations of the store, ensuring maximum sales and profitability through customer service, merchandising, inventory, expense control, personnel management/training, and managing operating cost and shrink.

Competencies

• Strong leadership skills
• Knowledge of the grocery industry
• Merchant mentality
• Self-starter ability
• Attention to detail and organization
• Integrity
• Customer-minded
• Possesses the math skills necessary to supervise and handle store operations
• Time commitment
  
  

Essential Duties And Responsibilities

• Performs duties in a safe and efficient manner, consistent with the store safety policies and procedures.
• Has excellent employee skills, understanding each employee as an individual.
• Has the ability to create an Action Plan for opportunities in the store.
• Ensures that the store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest, with respect and courtesy, while providing each one with quick and friendly service.
• Monitors overall store quality, cleanliness, stock levels, merchandising, sales growth, profitability (e.g., by analyzing operating reports, payroll sales reports, shrink reports, etc.), and taking appropriate action to improve performance.
• Monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers.
• Implements marketing and sales plan to maximize sales and meet or exceed budgets.
• Regulates shrink, expenses, and payroll.
• Ensures compliance with all policies and procedures and supports store loss-prevention efforts through meetings and audits.
• Implements regular, ongoing and effective housekeeping program throughout the store.
• Continually evaluates and reacts to performance issues, and actively recruits as necessary. Manages associates, including selection of new associates, administration of performance appraisals, administration of counseling program, and training of new associates, etc.
• Participates in training activities to increase personal skill level, and improve overall store processes and customer service.
• Meets the physical requirements to perform the job functions as listed above.
  
  

Education/Experience

• The Store Manager position requires a minimum of 5 years of retail experience in one or a combination of the following areas: Drug Store, Grocery, or Convenience Store.