What are the responsibilities and job description for the Front End Manager position at GEISSLERS SUPERMARKET INC?
Job Details
Job Location: South Windsor Store - South Windsor, CT
Position Type: Full Time
Salary Range: $19.00 - $23.00 Hourly
Job Shift: Any
Description
Summary:
This position will provide prompt, friendly, courteous, and reliable service and assistance to customers at the courtesy booth and will supervise and direct all Front-End operations.
Competencies:
- Friendly
- Good customer service skills
- Good communication and listening skills
- Attention to detail and organization
- Leadership skills
- Integrity
- Knowledge of the grocery industry
- Possesses the math skills necessary to supervise and handle the Front-End transactions and operations
Essential Duties and Responsibilities:
- Performs duties in a safe and efficient manner.
- Recognizes and follows all Cashier policies and procedures.
- Monitors checkout stations (and self-service in stores that have this feature) for Cashier performance and needs.
- Monitors checkout stations to reduce customer delay. Calls additional workers to stations when situation warrants.
- Promotes customer good will by providing high standards of customer service.
- Maintains effective work schedules for front-end personnel to ensure consistent application of courtesy and service to customers.
- Issues cash to stations and removes excess cash. Audits cash register tapes.
- Processes all types of sales transactions accepted by the store, including, but not necessarily limited to, authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers coupons, gift certificates, etc., in strict accordance with established company policies and procedures.
- Maintains a regular and effective housekeeping program.
- Ensures proper bagging procedures by front-end personnel, including carry-out service.
- Orders and controls inventory of all front-end supplies including proper replenishment.
- Ensures that return-to-stock items are handled in a prompt and orderly manner.
- May compile reports, verify employee time records, and prepare payroll.
- Participates in training activities to increase personal skill level, and improve overall department processes and customer service.
- Performs other duties as assigned by the store management personnel.
- Meets the physical requirements to perform the job functions listed above.
- Provides supervision and training of other associates as required by the store management.
Qualifications
Education/Experience:
- High school education or the equivalent combination of education and background.
- Must have experience in the retail industry and Front-End operations.
Salary : $19 - $23
