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Referrals Program Coordinator

Gellert Health Inc
Phoenix, AZ Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/7/2025

Job Description

Job Description

Description :

ORGANIZATION INFORMATION :

At Gellert Health (GH), our mission is to Bring Care Back to Healthcare . We offer an unparalleled concierge level of health navigation and advocacy, striving for excellence in care. Our foundation is built on kindness, integrity, and quality, values that resonate in our dedication to the community, patients, partners, and our team members. Gellert Health is committed to integrating cultural competence and the principles of trauma-informed care into our services.

Gellert Health has transformed healthcare for the most vulnerable and underserved populations by providing Health Navigation Services aimed at enhancing both physical and behavioral health outcomes for patients. Our focus lies in addressing the primary barriers to quality healthcare, which include supporting patients in understanding and navigating the healthcare system and ensuring access to safe and reliable transportation.

JOB SUMMARY :

The Referrals Program Coordinator at Gellert Health plays a key role in supporting our mission to deliver exceptional Health Navigation services with kindness, integrity, and quality. Reporting to the Director of Navigation, this is a frontline position that focuses on acquiring new patients, ensuring a smooth referral process, and providing a positive onboarding experience.

The role involves maintaining strong relationships with referral partners, insurance companies, and other stakeholders, while effectively communicating our mission, services, and criteria via phone, virtual platforms, and in-service presentations.

Ideal candidates are proactive, enthusiastic, and solution-oriented, with excellent client service and communication skills. Experience in sales and marketing or patient acquisition role in the healthcare-related field is preferred. A passion for building positive, collaborative relationships is essential.

KEY RESPONSIBILITIES :

1. Patient Acquisition & Onboarding (Referrals Management)

  • Manage daily call lists and outreach, including warm and cold calls, to potential patients who may qualify for our services.
  • Educate potential patients about Gellert Health’s Navigation Services and how they can benefit.
  • Conduct routine visits to partnering hospitals and organizations to engage in patient acquisition.
  • Respond promptly to all inquiries via phone, text, and email, and keep accurate documentation in the workflow system.
  • Ensure program eligibility requirements are met and all necessary documentation is completed.
  • Oversee the referral process from initial contact to assignment or closure of the referral, ensuring a smooth experience for patients and referral partners.
  • Collaborate with the Navigation Team to ensure seamless operation of case assignments and intake scheduling.
  • Complete necessary clerical and administrative duties, such as data entry and reporting, coordinating appointments, and patient setup in the EMR, Advanced MD.

2. Relationship Management and Education of Current Referral Partners & Insurance Companies

  • Develop and maintain strong, collaborative relationships with existing partners and insurance companies.
  • Work closely with Referral Partners to understand their needs and improve service quality and delivery.
  • Assist with onboarding of new referral partners, ensuring their understanding of Gellert Health’s services, criteria and processes.
  • Provide education, training and communication virtually or in-person to Referral Partners to enhance and increase the quality and quantity of good-fit referrals.
  • Develop and share marketing materials that highlight Gellert Health’s navigation services and patient outcomes.
  • Address and resolve any obstacles or challenges faced by Referral Partners in the referral process.

    • 3. Marketing, Referrals Campaigns and Brand Development

  • Collaborate with the leadership team to develop and expand future referral partnerships and programs.
  • Promote the value of Gellert Health’s services and differentiate the company through metrics and service outcomes.
  • Manage and track referrals related data and KPIs for reporting and analysis.
  • Contribute to continuous improvement of referral processes and quality outcomes.
  • Identify opportunities to grow the referrals base and enhance Gellert Health's presence and services in the community.
  • Identify when a patient requires more intensive services and make appropriate referrals to the Director of Navigation for higher-level needs.

    • NECESSARY SKILLS & QUALIFICATIONS :

  • Strong professional communication skills, both verbal and written, and excellent phone handling skills.
  • Proficient with public speaking to present and promote our services and build strong relationships.
  • Willing and able to drive periodically to attend meetings at partner locations or to attend relevant business events and conferences as needed.
  • Demonstrates ownership and accountability for results independently and with the team to meet monthly referrals goals.
  • Empathy, compassion, and resourcefulness in addressing patient and partner needs.
  • Highly organized in managing and prioritizing tasks in a dynamic, fast-paced environment.
  • Resilient problem-solving skills with a focus on customer service and collaborative teamwork.
  • Proficiency in using electronic medical records and basic computer systems.
  • Ability to maintain confidentiality and comply with HIPAA guidelines.
  • Excellent relationship-building skills with internal teams, referral partners and patients.
  • Experience with physical and behavioral health services.
  • Experience working with culturally diverse and vulnerable populations is preferred.

    • REQUIREMENTS :

  • Bachelor’s degree
  • Minimum 3 years of relevant work experience, e.g., sales and marketing, patient acquisition or relationship management in the healthcare or related field.
  • A valid Arizona driver’s license with a clean driving record.
  • Ability to pass background check and drug testing.
  • Active AZ Fingerprint Clearance Card
  • Flu Shot (waiver available with possible mask requirement)
  • TB Test

    • PREFERRED :

  • Bilingual in Spanish

    • TRAINING AND ASSESSMENT OF NAVIGATION SKILLS AND COMPETENCY :

  • Successful completion of orientation, shadowing and the Certified Peer & Recovery Support Specialist training provided by Gellert Health
  • Weekly supervision and ongoing feedback and monitoring of job performance
  • 90 Day Review & Annual Evaluation

    • PROBATIONARY PERIOD :

    This position includes a standard 90-day probationary period to assess performance and fit within the company. In certain cases, this period may be extended at the discretion of management to provide additional time for evaluation or training.

    BENEFITS :

  • Medical, Dental, Vision
  • 401k plan
  • PTO - 15 days per year (may not be used until after completion of probationary period)
  • 11 paid holidays

    • EQUAL OPPORTUNITY EMPLOYER :

    Gellert Health is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We value the unique contributions of individuals with varied backgrounds, perspectives, and skills to help us achieve our mission.

    Gellert Health prohibits discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic under applicable federal, state, or local laws.

    We conduct background checks and drug screenings as part of our commitment to maintaining a safe, healthy, and efficient work environment for employees, patients, and the community.

    Job Type : Full-time

    Pay : $56,000.00 - $58,000.00 per year

    Benefits :
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • Requirements :

    Salary : $56,000 - $58,000

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