What are the responsibilities and job description for the Inside Sales Representative position at GEMÜ North America?
The GEMÜ Group is an established leader in the manufacturing of valves and control systems, with a history extending over 50 years. This global company combines innovative technology with longstanding tradition. As a privately-owned business, GEMÜ is recognized for its commitment to quality and innovation in the industry. The company supports a large global workforce of over 2,400 employees, which plays a crucial role in its ongoing expansion and achievement.
Join Our Dynamic Team!
Inside Sales Representative (Bilingual - Spanish / English)
General Description/Purpose:
The Primary responsibility of this job is to maintain and develop accounts, while handling quotes and sales within the current client base.
Job Duties (includes but is not limited to):
- Provide customer service in accordance with company policies/procedures
- Data Entry
- Answer phones
- Process/expedite quotations, customer orders, and returned goods for repair
- Quotation follow-up
- Problem resolution
- Perform purchase order review
- Utilize the order processing system to communicate customer requirements within the organization
- Other duties as needed
Work Schedule:
Incumbent should be flexible as some evening and weekend work may be required as determined by business need. Some international travel may be required.
Essential Knowledge/Skills:
- Fluent in Spanish and English
- Good understanding of employee’s role in accomplishing company’s mission, purpose, and goals.
- Highly organized self-starter with the ability to prioritize and multitask.
- Must possess excellent phone etiquette and customer service skills
- Strong time management skills and schedule flexibility
- Think critically, act independently, and use sound judgment is required.
- Read, write, and communicate professionally.
- Ability to adjust to rapidly changing work environment and meet project deadlines.
- Basic computer skills are required. Microsoft Office experience is preferred.
- Ability to successfully communicate with a diverse personnel base is necessary.
- Professional attitude, appearance, and demeanor.
Qualification Standards:
- Associate degree preferably a Bachelor’s degree from a four-year college or university;
- One to two years related experience in of the Biotech, Pharmaceutical or Food & Beverage industries.
- Fluent in Spanish and English
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
