Job Description
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
Position Overview
GEM is looking to hire an organized and proactive Residential Sales Coordinator to join our dynamic team. The ideal candidate will be responsible for supporting the sales team by managing administrative tasks, coordinating schedules, and ensuring seamless communication between sales representatives and the sales manager. This role requires strong multitasking abilities, attention to detail, and exceptional communication skills to maintain the smooth operation of the sales department. This position will report to our Lincoln, RI office.
Essential Job Functions
Sales Call Vetting and Assignment
- Efficiently vet inbound sales calls to identify qualified leads and assess customer needs.
- Assign sales calls to the appropriate sales representatives based on their expertise, availability, and workload.
Calendar Management
Organize and maintain the sales representatives' schedules, ensuring that all appointments are accurately logged and updated.Resolve scheduling conflicts and optimize the sales team's time to maximize productivity.Post-Appointment Tracking
Track and collect detailed information from sales representatives after each appointment, including client feedback, deal status, and next steps.Ensure all data is accurately recorded in the CRM system or relevant tracking tools.Reporting and Communication
Regularly compile and report key appointment details, sales metrics, and progress updates to the sales manager.Communicate effectively with both the sales team and management to ensure alignment on priorities and objectives.Administrative Support
Handle sales documentation, including contracts, proposals, and other client-related materials.Assist with the preparation of sales reports and presentations as neededProcess Improvement
Identify opportunities to enhance coordination processes, streamline workflows, and improve overall efficiency within the sales department.Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field preferred.Proven experience in a sales coordination, administrative, or customer service role.Proficiency in CRM software (Service Titan) and Microsoft Office Suite (Word, Excel, Outlook).Exceptional organizational and multitasking skills with a strong attention to detail.Excellent communication skills, both verbal and written.Ability to thrive in a fast-paced environment and handle multiple priorities effectively.Problem-solving mindset with a proactive approach to addressing challenges.Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly requires sitting, standing, and walking for prolonged periods of timeMust have full range of body movements including use of hands, feet, and fingers to handle or feel objectsMust be able to lift up to 5 lbs.Benefits & Perks :
Medical, Dental, and Vision Insurance401K Plan with Company MatchHoliday PayLong Term DisabilityCompany Paid Life InsuranceFlexible Spending AccountGreat Company CultureContinuous and extensive training and development
