Job Description
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
Position Overview
As a Service Project Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
- Scheduling & Coordinating
Schedule service appointments, installations, and maintenance visits for technicians.
Adjust schedules in real-time for cancellations, emergencies, or other changes.Assist in reviewing and updating timecards for accuracy.Customer ServiceServe as a primary point of contact for customer inquiries and service requests.
Address and resolve customer concerns promptly and professionally.Maintain accurate and up-to-date customer records.Operational SupportWorking closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery.Provide general administrative support to the department.Prepare and distribute reports as needed.Other duties as assignedRequired Skills and Experience
Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.Strong organizational abilities to manage schedules, service calls, and customer records effectively.Customer-focused approach, with a commitment to providing outstanding customer service.Proficiency in using scheduling software, CRMs, and other relevant tools.Analytical skills to monitor service metrics and identify areas for improvement.Experience in coordinating and organizing tasks to meet deadlines efficiently.Ability to work independently while effectively collaborating with cross-functional teams.Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.Working Conditions
Environment
Office environment with occasional interruptionsThe noise level in the work environment is usually moderateEvening and / or early morning, and / or weekend / Holiday hours periodicallyPhysical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitorAbility to speak concisely and effectively communicateBe able to communicate using a computer and phone / smart deviceSpecific vision abilities required by this job include close vision, distance vision, and the ability to adjustMay require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbingCarrying supplies, up to 25 lbsBenefits & Perks :
Medical, Dental, and Vision Insurance401K Plan with Company MatchHoliday PayLong Term DisabilityCompany Paid Life InsuranceFlexible Spending AccountGreat Company CultureContinuous and extensive training and development
